Frequently Asked Questions
Everything you need to know about shopping with Carolinabalfour
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the United States.
How can I return an item?
We offer a 30-day return policy. Items must be in their original condition and packaging. Please contact our support team to initiate a return authorization and receive a shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Currently, Carolinabalfour ships to customers within the United States. We are working on expanding our logistics to include international destinations in the near future.
How can I contact customer support?
Our customer service team is available via email at [email protected] or through the live chat feature on our website during standard business hours.